Supported file types

Introduction

InfoBox supports a wide range of file formats and URL-based content so you can display diverse content on your screens. Using the right format and size ensures the best quality and smooth playback.

Image formats

Image files supported on screens:

• JPG / JPEG: great for photos and general use.
• PNG: supports transparency, ideal for graphics and logos.
• GIF: also accepted by the image upload (the picker lists JPG, PNG, GIF, and PDF).
• WebP: lightweight and fast-loading.

Video formats

Video files supported on screens:

• MP4 (H.264 codec): the only format that actually plays on screens.
• Videos play automatically in a loop, without sound.
• Recommended resolution: 1920×1080 (Full HD).
• Keep file size under 200 MB for fastest loading.

Unsupported video formats

The Media Library upload modal text mentions WEBM and MOV, but those formats do not play on the InfoBox Digital Signage app. The upload may succeed, but the file won't display. Convert before uploading:

• .mov: convert to MP4 first.
• .webm: convert to MP4 first.
• .avi: convert to MP4 first.

URL-based slide types

Slides built from a URL rather than a file, added via the Website card (Web category):

• Website: any public HTTPS URL displayed in an embedded frame (the iFrame slide type). Must be a page that allows embedding (no `X-Frame-Options: DENY`).
• YouTube: show a YouTube video by pasting its URL into a Website slide. Plays without sound.
• Power BI: paste a `Publish to web` embed URL into a Website slide. Your Power BI tenant administrator must have Publish to web enabled.

Document and presentation formats

PDF and PowerPoint files:

• PDF: each page becomes its own slide automatically. Large PDFs process in the background: pages first appear as processing placeholders and fill in one by one as they're ready.
• Useful for menus, multi-page reports, and presentations exported from PowerPoint or Keynote.
• PowerPoint (.pptx): if the file lives in Google Drive, skip the PDF export and import it directly with the Google Slides integration; it stays in sync with the source file.

Recommendations

For best results:

• 1920×1080 px resolution for landscape screens, 1080×1920 px for portrait.
• Image files under 20 MB.
• Video files under 200 MB, target bitrate 5-10 Mbps for Full HD.
• MP4 with H.264 codec for every video.
• Website slides (including Power BI): test the URL in a regular browser first to confirm it loads without a login wall.

Summary

InfoBox supports images (JPG, PNG, GIF, WebP), MP4 videos (H.264 only), PDFs, Website slides for any embeddable URL (including YouTube and Power BI), and Google Slides or PowerPoint presentations via the Google Slides integration. Stick to MP4 for video, even though the upload modal accepts WEBM and MOV.