Troubleshooting
Solve common issues with devices, content, and connectivity.
- 4 min
Content not displaying
Black screen, blank screen, or missing content. Walk through the diagnostic order to find the cause.
- 3 min
Content not updating after I publish
If your edits don't appear on screen after clicking Publish, here's what to check and how the publish pipeline actually works.
- 3 min
No network connection
When a screen shows Offline on the Platform, work through these steps to restore the network connection.
- 3 min
Can't pair my device / Device ID not working
Common pairing failures and how to fix them. The error message is usually "Incorrect ID or device not found".
- 2 min
Factory Reset
How to reset your InfoBox device to factory settings.