Factory Reset

Introduction

A factory reset restores the InfoBox device to its original state. This can be useful if the device is unresponsive, has persistent issues, or needs to be reassigned to a different account. Use this as a last resort after trying other troubleshooting steps.

Before You Reset

Keep in mind:

• A factory reset will erase all locally cached content on the device.
• The device will need to be set up again (WiFi connection, etc.).
• Your content on InfoBox Platform is not affected: it remains in the cloud.
• After reset, the device will reconnect to the Platform and re-download its content.

How to Factory Reset

Follow these steps:

• Connect a keyboard and mouse to the InfoBox device.
• Press ESC to open the settings menu.
• Navigate to Device Settings or System Settings.
• Select Factory Reset or Reset to defaults.
• Confirm the reset.
• The device will restart and show the initial setup screen.
• Reconnect to WiFi and the device will re-register on the Platform.

After the Reset

Once the device restarts:

• Set up WiFi again as described in the WiFi Setup article.
• The device will reconnect to InfoBox Platform automatically.
• Previously assigned content will be re-downloaded.
• If the device doesn't appear on the Platform, contact support at support@infoboxi.com.

Summary

Factory reset is a last-resort solution for persistent device issues. Your cloud content is safe: only the local device cache is cleared.