Question 1

What is InfoBox?

Accepted Answer

InfoBox is a digital signage SaaS platform. You manage what shows on physical screens through a browser-based dashboard at app.infoboxi.com, and the InfoBox Digital Signage app on any compatible Android device displays that content. Hardware is optional: you can use the InfoBox Basic stick we sell, a native Android digital signage display, or your own Android device.

Question 2

Where is InfoBox available?

Accepted Answer

InfoBox is available globally. The product is fully bilingual (English and Finnish) and works anywhere with internet access. Our customer base is currently strongest in Finland, with a Sweden expansion underway.

Question 3

How much does InfoBox cost?

Accepted Answer

InfoBox is priced per screen, billed annually. Volume tiers: 1-9 screens at 9 €/kk/näyttö, 10-50 screens at 7 €/kk/näyttö. Both prices are billed yearly. The optional InfoBox Basic stick is 59 €/kpl, one-time. See infoboxi.com/pricing for the latest details.

Question 4

Is pricing per screen or per user?

Accepted Answer

Per screen. There's no per-user fee: you can have unlimited team members at no extra cost. Only the number of physical screens (Android devices showing your content) affects the price.

Question 5

Is hardware included in the subscription price?

Accepted Answer

No, hardware is sold separately and is optional. The InfoBox Basic stick is 59 €/kpl, one-time, and only needed if your screen isn't already Android-compatible. The subscription price is for the InfoBox Platform license itself, not the hardware.

Question 6

Is there a free trial?

Accepted Answer

We don't offer a self-service free trial today, but we're happy to give a guided demo where we set up a test screen for your specific use case. Book one at infoboxi.com.

Question 7

How is InfoBox billed?

Accepted Answer

Annually. The price is shown per-month-per-screen for clarity (e.g. 9 €/kk/näyttö), but invoicing is yearly upfront. There is no monthly subscription option.

Question 8

Can I pay monthly instead of annually?

Accepted Answer

No, only annual billing is available. The pricing is shown per-month-per-screen for transparency, but the actual invoice is for the full year.

Question 9

What payment methods do you accept?

Accepted Answer

Two paths: invoice (e-invoicing or PDF) for organizations that prefer it, or credit card via Chargebee for organizations that prefer self-managed subscriptions. Both are billed annually.

Question 10

Where do I see my invoices?

Accepted Answer

Invoice customers receive their invoices by email or e-invoicing channel. Credit-card customers can see invoice history in their Chargebee portal (link sent in the welcome email). Invoices aren't visible inside the InfoBox Platform itself.

Question 11

Do I need to buy InfoBox hardware?

Accepted Answer

No. InfoBox runs on any compatible Android device. If you already have an Android TV, Android stick, or a native Android digital signage display, just install the InfoBox Digital Signage app on it. The InfoBox Basic stick is only useful if your screen isn't already Android-compatible.

Question 12

What is the InfoBox Basic device?

Accepted Answer

InfoBox Basic is a compact Android stick we sell for 59 €/kpl. It plugs into a screen via HDMI and runs the InfoBox Digital Signage app pre-installed and pre-paired to your account. It's optional: only useful if you don't have a compatible Android device for your screen already.

Question 13

Can I use my own Android device?

Accepted Answer

Yes. Most Android devices made in the last 5 years work. Minimum: Android 7 (Nougat), 1 GB RAM (2 GB recommended), 1 GB free storage, WiFi. Install the InfoBox Digital Signage app from Google Play and pair it via Connect Device on the Platform.

Question 14

What kind of screens are compatible?

Accepted Answer

Any screen with an HDMI input works (you connect via the InfoBox Basic stick or another Android device). Native Android digital signage displays work directly with the InfoBox Digital Signage app installed. Both landscape and portrait orientations are supported.

Question 15

How long does setup take?

Accepted Answer

For an InfoBox Basic stick or pre-paired native Android display: 5-10 minutes. Just plug in HDMI and power, configure WiFi, and you're done. For a customer-supplied Android device or APK install on a native Android display: 15-20 minutes including the manual Connect Device pairing step.

Question 16

Do I need IT skills to use InfoBox?

Accepted Answer

No special IT skills needed for everyday use. The Platform is browser-based and designed for non-technical users. Setup takes a few minutes. The only IT-flavoured task is asking your network team to whitelist *.infoboxi.com if you're on a corporate firewall.

Question 17

What does my network need to allow?

Accepted Answer

Outbound traffic on port 443 (HTTPS) and port 8883 (MQTT) to *.infoboxi.com. On most home and small-office networks this is allowed by default. On corporate networks, your IT team may need to whitelist these. WiFi (2.4 GHz or 5 GHz) is required; Ethernet is supported on some hardware on request.

Question 18

Can the screen be portrait (vertical)?

Accepted Answer

Yes. InfoBox supports landscape (default), portrait left, portrait right, and upside-down orientations. Set the orientation in the screen settings on the Platform, and physically rotate the display to match. Content slides automatically adjust to the chosen orientation.

Question 19

What kind of content can I display?

Accepted Answer

Images (JPG, PNG, WebP), videos (MP4 H.264 only), PDFs, web pages via iFrame URL, YouTube videos, Power BI dashboards, and embedded playlists. Each slide type has its own settings for duration, scheduling, and rotation.

Question 20

Can I show different content on different screens?

Accepted Answer

Yes. Each screen has its own slide list, and you can build playlists that you assign to specific screens. To put the same content on multiple screens, use a playlist; to give different content per screen, just edit each screen separately or assign different playlists.

Question 21

Can I schedule when content appears?

Accepted Answer

Yes. Each slide and each playlist can have its own schedule. Three layers: a date range (e.g. 23.-26.12.), days of the week (e.g. Mon-Fri), and a daily time window (e.g. 11:00-14:00). Per-weekday time windows are supported for things like restaurants with different lunch hours per day.

Question 22

Does it work without internet?

Accepted Answer

Yes, partially. Each device caches its content locally, so screens keep playing the most recent published content during internet outages. Power BI and iFrame slides show their last loaded view. New publishes queue and reach the device automatically when the connection returns. Schedules continue to work normally.

Question 23

Can I display Power BI dashboards?

Accepted Answer

Yes. Power BI is the most-used integration. The setup uses Power BI's Publish to web feature to generate an embed URL, which you paste into a Power BI slide on InfoBox. Note: Publish to web makes the dashboard public; don't use it for confidential data. Your Power BI tenant admin must have the feature enabled.

Question 24

How do I add team members?

Accepted Answer

Open InfoBox Platform as an Admin, go to Käyttäjien hallinta (User management), click Add user, and invite by email. The invitee receives a sign-in link. There's no per-user fee.

Question 25

What are the user roles?

Accepted Answer

Two: Admin (full access to everything) and User (default-full-access, but can be locked out of specific screens, groups, playlists, or media folders by an Admin). There is no read-only or viewer role; access is binary per resource.

Question 26

How do I reset my password?

Accepted Answer

On the InfoBox Platform login page (app.infoboxi.com), click the "Forgot password?" link below the password field. Enter the email address you sign in with, and we'll send a password-reset link to it. The link is valid for a short period, so use it as soon as you get it. If you don't see the email within a few minutes, check your spam folder.

Question 27

How do I sign up for InfoBox?

Accepted Answer

There's no self-service signup, but self-service purchase is available. Order via the pricing page (credit card, infoboxi.com/pricing) or via order forms on partner pages. Once the order is processed, our team creates your organization and provisions the screens you ordered. The first Admin gets an invitation email to sign in.

Question 28

Can I change my company info?

Accepted Answer

Yes, an Admin can edit business name, VAT ID, contact email, and addresses on the Yritys asetukset (Company settings) page. Users (non-Admin) don't have access to this page.

Question 29

How do I reach support?

Accepted Answer

Email kasper@infoboxi.com. Include the screen name as it appears on the Platform, the Device ID if relevant, and a short description of what you've already tried. We respond quickly.

Question 30

Where can I find documentation?

Accepted Answer

Right here, at the InfoBox Help Center. Categories cover Setup & Pairing, Playlists, Content, Scheduling, Integrations, Account & Billing, and Troubleshooting. Use the search bar at the top to find a specific topic.

Question 31

What are your support hours?

Accepted Answer

We respond to email during business hours (Mon-Fri, EET/EEST). For urgent issues outside business hours, email anyway: we often check in evenings and weekends. There's no formal SLA, but in practice most issues are addressed within a few hours during the work week.

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