Checking device status

Introduction

You can check the status of every InfoBox screen from the Platform at any time. Status tells you whether the device is currently reachable from our servers and is fetching content updates.

Where to look

On the All screens page:

• Sign in to app.infoboxi.com.
• Open All screens (FI: Kaikki näytöt) from the side menu.
• Four cards at the top count your screens: total, Unpublished (screens with draft changes), Online, and Offline.
• Each screen row shows its status: Online or Offline, with a line underneath telling how long it has been online, or how long ago it was last seen.
• Click a screen to open it. The header repeats the status, for example "Online · 3 hours".
• The Needs attention bell in the top bar also lists offline screens and screens that have never been paired. See The Needs attention bell.

What Online, Offline, and the time mean

The two states:

• Online: the device is connected, talking to our servers, and fetching the latest content. New publishes reach it within seconds.
• Offline: the device hasn't checked in for over a minute. Possibilities: powered off, WiFi unreachable, the local network is down, a firewall is blocking InfoBox domains, or the device has crashed.
• Online for: counts from the last time the screen came back online, not from when it was set up. A screen that lost power overnight shows a short time in the morning even though it's working again.
• Last seen ... ago: for offline screens, how long since the last check-in.
• The time updates when the page refreshes. A briefly flapping status (Online → Offline → Online) usually means a network blip, not a real outage.

What happens during Offline

Offline doesn't mean a black screen:

• The screen keeps playing whatever content was last cached locally on the device.
• New publishes you make on the Platform queue up; they reach the device when it comes back online.
• When the device reconnects, it fetches updates and resumes normal operation. No manual recovery required.

When a screen stays Offline

If a screen has been Offline for more than a few minutes:

• Power: confirm the device is plugged in and the screen is on.
• WiFi: verify the WiFi network is up and the device is connected. Restart the device by unplugging power for 10 seconds.
• Firewall: corporate networks may block our domains. See WiFi setup for the required hostnames.
• Device crash: rare, but a power cycle usually clears it.
• Persistent: if it stays Offline after these checks, contact kasper@infoboxi.com with the screen name and Device ID.

Summary

Online means everything is working, and the time next to it tells how long the screen has been up since it last reconnected. Offline means the device can't reach us right now, but cached content keeps playing. Restart and check WiFi first.